Cornwall Council One-Stop Shop

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Cornwall Council One-Stop Shop

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Carlyon House, 20 Carlyon Road, St Austell, Cornwall, United Kingdom PL25 4LD
Business Information:

Opening hours Day Times Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm Saturday Closed.

The following services are available from the main reception
  • View current planning applications (public registers) – online using the public computers
  • A planning officer is only available via prior appointment
  • Pick up planning or building control application forms
  • Drop in a planning or building control application
Council payments

Payments for Council services such as Council Tax or Business Rates are taken during opening hours at this location, please have your bill to hand.

For your convenience there are a range of PayPoint and Post Office sites that accept both cash and card payments, with most Post Offices still accepting cheques at no extra cost.  Your account will be updated overnight and many PayPoint stores have longer opening hours, often including weekends, offering greater flexibility and choice. Head over to my area to see which facilities are available to you more locally.

Specialist Council advisors
Benefits and Council Tax 

We no longer have specialist advisors at the St Austell Information Service.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pagescontact benefits online, or call 0300 1234 121.  


By appointment only please phone 0300 1234 161

Other services available:
Citizens Advice Cornwall

Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone for appointments outside of the drop in session is 03444 111444.

Stonham Home Group

Every Monday 2.30pm–3.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 07710 709527 (Lines open 9am-noon Mon-Fri) Email:

Public Access PC 


Rubbish and recycling

We have a small amount of stock of recycling sacks and boxes available from this Information Service.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubish sacks.


Free customer parking is available at this Information Service.

Contact Information
Phone Number: 0300 1234 100

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